Industry statistics
1.3M+ workers
Workforce
Low–Medium
Risk level
1 : 50
First aider ratio
HLTAID011
Certification
Most common injury scenarios
Pre-empt the predictable. These are the scenarios you should be ready for in this industry.
- Customer medical emergencies (elderly collapse)
- Manual handling injuries from stock & shelves
- Slips, trips & falls on wet floors
- Cuts from box cutters & shelf edges
- Robbery-related trauma & injuries
- Heat exhaustion in outdoor retail & car parks
- Burns in food service & hot equipment
- Customer violence & assault
Sector breakdown
Supermarkets
Wet-floor slips, elderly falls, child trolley injuries
Shopping centres
Crowd emergencies, escalator accidents
Petrol stations
Burns, chemical exposure, vehicle accidents
Pharmacy
Customer medical emergencies, robbery injuries
Industry-specific first aid guides
Tap a topic to jump straight to the step-by-step guidance.
Customer medical emergency response
Open guide →
Workplace violence in retail
Manual handling injuries — retail
Slip & fall response
Open guide →
Shopping centre emergency protocols