Terms and Conditions

Last updated: 29 May 2026

1. Who you are contracting with

These Terms govern your use of First Aid Angel (the "Service"), provided by Streamline Direct ("we", "us", "our"). By accessing or using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.

2. Eligibility and authority

You must be at least the age of majority in your jurisdiction (or have a parent or guardian's permission) to use the Service. If you use the Service on behalf of an organisation, you confirm you have authority to bind that organisation to these Terms.

3. The Service

First Aid Angel provides AI-assisted first-aid information, a learning management system with quizzes and certificates, an AED locator, an educator directory, and related tools. The Service is provided for general informational and educational purposes and is not a substitute for emergency services or professional medical advice. In a medical emergency, call your local emergency number (in Australia, Triple Zero (000)) immediately.

4. Accounts

You must provide accurate information and keep it up to date. You are responsible for safeguarding your credentials and for all activity under your account. Notify us promptly of any unauthorised use.

5. Acceptable use

You agree not to:

• Use the Service unlawfully or to facilitate unlawful activity;
• Commit fraud, send spam, or impersonate others;
• Infringe any intellectual property, privacy, or publicity right;
• Interfere with the Service's security or integrity, including by introducing malware, probing for vulnerabilities, scraping at scale, or circumventing technical limits;
• Reverse engineer, decompile, or resell any part of the Service except as permitted by mandatory law.

6. AI-generated content

The Service uses generative AI to produce explanations, voice coaching, and other outputs. You acknowledge that:

• Outputs may be inaccurate, incomplete, or out of date and must not be relied upon as professional medical, legal, or other regulated advice.
• You are responsible for your prompts and for how you use any output, including verifying its accuracy before acting on it.
• You must have all necessary rights to any content you submit to the Service.
• You must not use the Service to generate illegal content, deepfakes, hate speech, harassment, malware, sexual content involving minors, content that facilitates self-harm, or any content prohibited by applicable law.
• You must not attempt to jailbreak, override safety guardrails, or extract system prompts.
• We may filter, refuse, or remove outputs and content, and may suspend accounts that repeatedly produce or attempt to produce prohibited content.
• Rights-holders may report alleged infringement to [email protected]; we will review reports and may remove content and terminate repeat infringers.

7. Intellectual property

The Service, its software, content (other than user content), branding, and documentation are owned by Streamline Direct or its licensors and protected by intellectual property laws. Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable licence to use the Service for its intended purpose. All rights not expressly granted are reserved.

You retain ownership of content you submit. You grant Streamline Direct a worldwide, non-exclusive, royalty-free licence to host, store, reproduce, and process that content solely to provide and improve the Service.

8. Payments, subscriptions, and refunds — Merchant of Record

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.

Payment, billing, taxes, currency conversion, invoicing, cancellations, and refund mechanics are governed by Paddle's Buyer Terms and our Refund Policy. Subscriptions renew automatically at the interval shown at checkout until cancelled. You may cancel at any time via paddle.net or by contacting us.

9. Service availability and modifications

We strive to keep the Service available but do not guarantee that it will be uninterrupted, timely, secure, or error-free. We may modify, suspend, or discontinue features at any time. Scheduled and emergency maintenance may occur without notice.

10. Suspension and termination

We may suspend or terminate your access to the Service for: (a) material breach of these Terms; (b) non-payment of fees; (c) suspected fraud or security risk; or (d) repeated or serious policy violations. You may stop using the Service at any time. On termination, your right to use the Service ends and we may delete your data after a reasonable period, subject to legal retention obligations.

11. Disclaimers

TO THE FULLEST EXTENT PERMITTED BY LAW, THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE", AND WE DISCLAIM ALL IMPLIED WARRANTIES INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. CONTENT FROM THE SERVICE IS NOT MEDICAL ADVICE.

12. Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY LAW, STREAMLINE DIRECT WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES, OR FOR LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL. OUR AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE FEES YOU PAID TO US IN THE TWELVE MONTHS BEFORE THE CLAIM, OR (B) USD $100. NOTHING IN THESE TERMS EXCLUDES OR LIMITS LIABILITY FOR FRAUD, DEATH, OR PERSONAL INJURY CAUSED BY OUR NEGLIGENCE, OR ANY OTHER LIABILITY THAT CANNOT BE EXCLUDED BY LAW.

13. Indemnity

You agree to indemnify and hold Streamline Direct harmless from claims, damages, and expenses (including reasonable legal fees) arising out of your content, your use of the Service in breach of these Terms, or your violation of applicable law or third-party rights.

14. Governing law and disputes

These Terms are governed by the laws of the State of Victoria, Australia, without regard to its conflict of laws rules. The courts of Victoria, Australia have exclusive jurisdiction over any dispute arising out of or relating to these Terms or the Service, except where mandatory consumer protection laws give you the right to bring proceedings in your place of residence.

15. Assignment

You may not assign these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, reorganisation, or sale of assets.

16. Force majeure

Neither party will be liable for failure or delay in performance caused by events beyond its reasonable control, including acts of God, war, terrorism, civil unrest, government action, labour disputes, internet or utility outages, or pandemic.

17. Changes to these Terms

We may update these Terms from time to time. Material changes will be communicated by updating the "Last updated" date and, where appropriate, by notice in the Service. Continued use of the Service after changes take effect constitutes acceptance.

18. Contact

Streamline Direct — [email protected]